Job purpose

Resolve and close all open accounts to enable patients to continue to treat and recover with drug free pain relief. Build positive working relations with all insurance carriers, attorneys and patients that we come in contact with. Develop new business by analyzing account potential, initiating, developing, and closing sales and recommending new applications and sales strategies.

Duties and responsibilities

  • Work with Payors to negotiate the settlement of liens and outstanding balances while maintaining and building professional relationships
  • Work with insurance adjusters, nurse case managers and attorneys
  • Resubmit bills
  • Learn and understand labor codes and guidelines
  • Confer with customer by phone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account
  • Request appropriate documentation for account transfers, encourage payment of delinquent accounts or confirm agreements to settle accounts
  • Obtain and review appropriate correspondence and documents, both paper and electronic, that pertain to the account
  • Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility
  • Work closely with team members to create ways to bring in revenue and find success as a group
  • Reports to: Account Settlement Manager


  • High school Diploma, GED
  • 1-2 years working with Excel and Microsoft software
  • Experience with data processing, money management, financial statement preparation, and maintaining payer relations
  • Excellent communication skills, both written and verbal
  • Ability to be a team player

Pay Range

  • Non-exempt
  • $17.00 – $18.00 per hour, depending on experience
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