Regional Operations Supervisor

Who we are:

H-Wave is a company that is “All-In”. We are “All-In” for our patient outcomes, family, and are passionate about what we do and our fight towards ending the Opioid Crisis. H-Wave believes in the value of the lives of our patients as we manufacture a multi-functional electrical stimulation device intended to speed recovery, restore function, and manage chronic, acute, or post-operative pain. It is a non-invasive drug-free alternative treatment option without harmful side effects.

We are a family-owned business providing life changing pain relief for 40 years and we treat our patients and employees like family. In addition to patient outcome, employee satisfaction is a top priority, and we strive to keep our work culture fun, rewarding, and motivating.

Because we are “All-In” in everything that we get to do, and we are looking for people who will be as passionate about our product, service, and work environment as we are!

The opportunity:

The Regional Operations Supervisor will report to the department Manager and will be responsible with the assistance in the oversight of the department. They are responsible in working with their manager to identify and support long- and short-term goals of the team and driving, development, and employee engagement where team members are accountable for providing exceptional customer service internally and externally.

Here’s a snapshot of what you’ll do:

  • Prepare and/or facilitate team meetings or meetings held with other departments in working together to collaborate on ideas, processes, etc.
  • Act as subject matter experts in assisting team with escalated questions, concerns, troubleshooting, and researching.
  • Coach and develop with opportunities and success by utilizing call monitoring, score cards, job shadowing, and routine observations (as applicable).
  • Recommend and collaborate with the department manager on developing the skills of the team with doing tutorials, educational meetings, mentor sessions.
  • Assists department manager with hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports.
  • Work closely with the lead, team members to create ways to bring in more revenue through continuous workshop sessions.
  • Recommends and Partners with Regional Manager to create, maintain, update, and provide training on policies and procedures
  • Perform duties of Manager as requested or in Manager’s absence
  • Review key metrics to identify trends or areas of focus; work with Manager to develop, document and implement action plans, as appropriate, to address issues and ensure claims are submitted and paid in a timely manner
  • Effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Takes escalated payor negotiations on outstanding balances while maintaining and building professional relationships.
  • Provide education for the H-Wave home care program and explain the benefits this prescribed treatment will bring to the patient.
  • Keeping up to date with current laws and familiarize themselves of the rules and regulations of each state they are handling and effectively communicate new information.
  • All other duties as assigned
  • M-F 6:30ampst-2:00pmpst

Qualifications:

  • High school Diploma or GED required
  • Must be proficient in Outlook, Microsoft Word and Microsoft Excel
  • Strong verbal and written communication skills
  • Detail oriented
  • Must be a team player, work and communicate respectfully with other departments
  • At least 6 months  of experience as an Account Settlement Representative or other related experience preferred

Benefits:

  • Family focused company with a strong team environment at a purpose-driven company
  • Matching 401k
  • Health/Life Insurance
  • Optional Dental/Vision
  • Paid Vacation
  • Pay ranging from $20.00-$25.00
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